Contents:
Site Disclaimer:
Virtual Graffiti, Inc. (DoradoWorks.com) takes reasonable
steps to ensure that the materials on our web sites are accurate
but provides no representations as to the accuracy or completeness
of the materials. Information may be changed or updated without
notice. Virtual Graffiti, Inc. (DoradoWorks.com) reserves the
right to update this Legal Notice from time to time. We recommend
that you visit this page to review the current Legal Notice
on a regular basis.
Virtual Graffiti, Inc. (DoradoWorks.com) and its subsidiaries
ARE NOT LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM
USE OF OUR WEB SITES. You use the information provided on these
sites at your own risk.
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Return/Exchange Policy:
Defective items are to be returned to the manufacturer (Dorado
Software) within 30 days of the invoice date. All other
items purchased at DoradoWorks.com may be returned to DoradoWorks.com
within 30 days of delivery for a full refund, pursuant to the
terms below:
- License return policy: License codes may be returned
only if unused. Once a code has been registered to a device,
it may not be returned, no exceptions.
- RMA: Please ensure to obtain a Return Merchandise Authorization
(RMA) number by calling (800)886-5369 or by contacting our
sales team at
sales@DoradoWorks.com before returning your product.
NO returns of any type will be accepted without an RMA number.
- Return Shipping: Customer is responsible for shipping
charges on returned items unless the return is a result
of our mistake. If the return is a result of our mistake
we will reimburse you for the least expensive shipping method.
Please securely pack items and insure all return shipments.
We will not be responsible for items lost or damaged during
transit.
- Original Shipping: Original shipping charges will not
be refunded on returned items unless the return is a result
of our mistake.
- Incomplete Returns: A refund will not be issued
for incomplete returns. All items returned must be 100 percent
complete. They must contain ALL original boxes and packing
materials, have original UPC codes on the manufacturer boxes,
and contain all manuals, blank warranty cards and other
accessories and documentation provided by the manufacturer.
You must also return any promotional/free items you may
have received along with your device(s) (exclusion of such
items from your return will result in a decrease of the
refund amount).
- Open Box Returns: All returned items that have been
opened will be subject to a 15% restocking fee, no exceptions.
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Tax:
We charge sales Tax on orders shipping to the following
states:
Please note that the sales tax will not reflect in your
shopping cart but will be added to your order during processing.
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Payment:
We accept Visa, MasterCard, American Express. Net terms
are also available for eligible customers, and may be paid by
check. We also accept wire transfer by request. For more
information on paying with net terms or wire transfers please
call (800)886-5369 or contact our sales team at
sales@DoradoWorks.com.
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Leasing - NEW!:
We now offer leasing options for purchasing your new
product. Qualified customers will have the ability to lease
their purchase with convenient and powerful financing
options. You are provided with the flexibility, quick
response, and simplicity you need with quality customer
service during your financing term.
Why Should I consider Leasing? Advantages of Leasing:
- Leasing provides total financing. Generally no
down payments are required, and lessees pay no extraneous
tax, delivery, warranty, or other miscellaneous costs. All
costs associated with a purchase can be included in the
lease, including delivery and installation.
- Leasing conserves working capital. Leasing leaves
lines of credit at other financial institutions free for
cash-flow purposes, investments, unsecured loans, or unexpected
emergencies.
- Leasing overcomes budget limitations. Most companies
are hampered by capital budget limitations from time to
time. Leasing allows businesses to acquire new equipment
with easily affordable rental payments.
- Leasing provides security against equipment obsolescence.
Upgrade and trade-in options can easily be added to a lease
agreement. In addition, there are no risks of equipment
ownership, and lessees will never be required to resell
or remarket obsolete equipment.
- Leasing can offer tax savings. When properly
structured, monthly lease payments may be fully tax deductible
as an operating expense. This savings results in a lower
after-tax equipment cost. Contact us to discuss tax advantages
applicable to your specific situation.
- Payments are a fixed cost. Monthly lease payments
remain the same for the life of the lease, even if interest
rates do not.
- Leasing provides a faster return on investment.
Revenues or savings created as a result of the equipment
during the first month often will be in excess of the monthly
lease payment, thereby providing an immediate return on
investment.
- It is important to note that the common thread in
each of these benefits is flexibility. Lease payments
and terms may be structured based on a businesses particular
need. Equipment leasing can be an extremely valuable financial
tool for growing businesses while staying competitive in
today's marketplace.
A minimum total purchase value is required for leasing
options. Not all customers will qualify for the leasing
program. Please contact us today
to see if you qualify for our leasing program. Please Note:
All Leasing options are provided by third party equipment leasing
companies.
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Shipping:
Orders placed before 4:15pm (PST) Monday through Friday will
be shipped out the day they were placed. Orders placed after
4:15pm (PST) Monday through Thursday will be shipped out the
next day. Orders placed after 4:15pm (PST) on Friday will
be shipped out the following Monday. Orders are shipped primarily
by UPS, but we may use FedEX, DHL, or USPS at our discretion.
In addition, we may use any available service to ship orders
if delivery time is not negatively affected (example: A customer
who is located near our warehouse orders an item via 2nd
day shipping, but it is shipped via ground because it will take
2 days or less for the ground package to arrive.) Orders
placed on a holiday will be shipped out the following non-holiday
business day.
We charge flat rates for domestic orders placed on our website;
however, if a shipment is unusually heavy, the charge of shipping
may be increased. In the event of a shipping charge increase,
the buyer will be contacted first and a shipping price will
be negotiated. Please note that some items may be shipped out
of different locations, and Ground delivery times may vary.
Normal (Domestic) shipping charges are as follows:
| Ground (1-8 days) |
$9.95 |
| 3-Day (Not available for Alaska or Hawaii) |
$14.95 |
| 2nd Day |
$24.95 |
| Overnight by 3:00pm - (please note that
this service may not be available in certain remote
locations. Please contact us for more information.) |
$39.95 |
| Overnight by 10:30am - (please note that
certain remote locations may only be guaranteed by end
of day. Please contact us for more information.) |
$49.95 |
The above rates do not apply to international orders. Please
call (800)886-5369 when placing an international order to obtain
a shipping quote.
Note: A 6% tax will apply to all orders shipped to Canada.
You may provide us with your own shipping account number
and designated shipping carrier by calling (800)886-5369.
If your shipment arrives late, you must notify us at (800)886-5369
within 14 days (including non-business days) of delivery in
order to be eligible for a refund. Please note that because
other factors may play a part in delayed shipments, shipping
refunds are approved on a case-by-case basis.
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Price Match Policy:
For all Dorado Software Systems branded items sold on our
website, we will meet or beat any lower price found on a competitor’s
website. The price must be viewable on the competitor’s
website. The item must be in stock for the competitor.
Any promotions or free items bundled with the price-matched
item will not be matched. If we offer a promotional or
free item with our product, it will no longer be included if
the product is price-matched. In addition, if an item is price-matched,
the competitor’s shipping rates must also be matched. Price Matching
is only available at the time of purchase and with competitor's that are authorized partners of the manufacturer.
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Promotions:
Promotional items include any free items/gifts you receive
with your order. Promotional items are only available
on certain items, where stated. Promotions may be changed
or revoked at any time. Promotional items may be shipped separately
from your order via a different carrier and/or different service.
Promotional items must be returned if you are returning your
order (see return/exchange policy above).
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Pricing Errors:
We are not responsible for pricing error on our website.
If an order is placed and an item in the order is deemed to
have been incorrectly priced, the buyer will be contacted for
a price update before the order is processed.
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Phone Orders/Phone Pricing:
If an order is placed over the phone and special pricing
is given, any free item or promotion offered on our website
may or may not be included at the phone representative’s discretion.
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Privacy Policy:
Information we collect: Customer’s name, physical address,
e-mail address, telephone number, and financial information.
Customer information is used for processing and shipping orders
to the customer. Customer e-mail addresses may be used from
time to time for DoradoWorks.com marketing purposes. All DoradoWorks.com
marketing e-mails offer customers the option to opt-out of all
future e-mails. Customer information is securely transmitted
over Secure Socket Layer (SSL) software. Customer information
is and will NEVER be shared with nor sold to 3rd parties or
anyone else outside of DoradoWorks.com.
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Linking to DoradoWorks.com/Site
Content Usage Policy:
You may not link to our site or any files stored on our servers,
or use any information found on our site in order to benefit
any other website (including online auctions), business, or
individual than DoradoWorks.com.
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Dorado Software Official
Website:
To visit Dorado Software's Official website, please go to
http://www.DoradoSoftware.com
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